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7230X - Avaya Aura Communication Applications Support - BrainDump Information

Vendor Name : Avaya
Exam Code : 7230X
Exam Name : Avaya Aura Communication Applications Support
Questions and Answers : 66 Q & A
Updated On : October 19, 2018
PDF Download Mirror : 7230X Brain Dump
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7230X exam Dumps Source : Avaya Aura Communication Applications Support

Test Code : 7230X
Test Name : Avaya Aura Communication Applications Support
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Aura Communication Applications

U.S. Navy to use Avaya "Ruggedized" Unified conversation application Servers | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Oct 23, 2013) -

  • Avaya delivers commercial utility servers in a "ruggedized" configuration to withstand harsh shipboard situations.
  • fastened size and regular energy requirements make it easier for engineers to combine commercially available servers on any U.S. Navy ship.
  • New servers at the start used aboard LPD-17 and CVN-78 ship courses. 
  • nowadays Avaya executive solutions introduced that "ruggedized" models of its commercially obtainable Avaya unified conversation (UC) utility servers will be used by using the U.S. Navy.

    Avaya air of mystery® communique manager servers, Avaya meeting exchange conference servers and Avaya Administration Terminals were chosen for use aboard U.S. Navy LPD-17 San Antonio-type ships, including the LPD-26 and LPD-27. Raytheon enterprise ( NYSE : RTN ) is the programs integrator for the LPD task. The Avaya charisma® conversation supervisor servers, Avaya assembly alternate convention servers and Avaya Administration Terminals will even be used aboard the usGerald R. Ford, the first in a brand new CVN-seventy eight type of Navy super-carriers. 

    The ruggedized Avaya utility servers are according to commercially purchasable expertise personalized with a typical rack-mountable design that can stand up to harsh shipboard conditions. Avaya teamed with Core systems to be certain the servers are shipboard-ready. The instances are manufactured by way of Core programs from strain-hardened, structural plane aluminum for optimum strength and minimal weight, with special enthusiasts, strain-relief cables and dangle-down mechanisms to offer protection to sensitive desktop accessories. 

    the brand new chassis standardizes the server measurement, shape, power and other factors -- a vital function that reduces charges and makes it less demanding for engineers to integrate commercially accessible servers onboard any U.S. Navy ship. 

    Avaya utility servers housed in Core systems chassis have handed checking out for here 5 military environmental ruggedization requirements:

  • Electromagnetic emissions testing to ensure delicate add-ons are blanketed from transmitting or receiving electromagnetic interference that could impact performance (EMI MIL-STD-461E).
  • Vibration checking out to check that the case protects sensitive machine against vibrations generated aboard ship or by the equipment itself (VIBE MIL-STD-167-1A).
  • Temperature and humidity testing to check that Avaya servers are covered from harsh environmental situations (MIL-STD-810F).
  • Shock trying out to check that the gadget can withstand the high-have an impact on mechanical shock expected if a ship is hit via a torpedo (MIL-STD-901D, Grade A).
  • Airborne noise testing to exhibit that the equipment doesn't emit unacceptable tiers of ambient noise (MIL-STD-740, 5.2.three.2, category A3).
  • fees

    "Avaya has a many years-lengthy track listing of presenting the form of rugged conversation solutions the Navy wants for command and control. by way of adapting commercially accessible software servers for the tough demands of a shipboard tactical communications environment, we're offering a real win. The Navy can take abilities of the newest advances in industrial purposes and server know-how, while knowing each and every product can be delivered with a common footprint that can be readily included onboard ship."-- Mike Paige, President and CEO, Avaya govt solutions

    Tags: Avaya, Avaya govt solutions, Core programs, unified communications, collaboration, conferencing, government solutions, software servers, ruggedized servers, COTS

    About Avaya executive solutions

    Avaya govt solutions presents collaboration, communique and knowledgeable capabilities solutions that assist citizens, government employees and warfighters. Our portfolio contains relaxed, licensed hardware and utility options for unified communications, contact centers, records networking, video and mobility. each and every is purchasable as an on-site, managed or cloud-hosted answer. With our technology platforms and skilled capabilities aid group, companies can streamline communications, carry mission success and bring the appropriate americans along side the right tips on the right time. For more assistance, please talk over with www.avayagov.com.

    About Avaya

    Avaya is a global provider of enterprise collaboration and communications solutions, proposing unified communications, contact facilities, information options and related functions to agencies of all sizes world wide. For greater information please discuss with www.avaya.com.

    definite statements contained during this press release are ahead-searching statements. These statements may well be identified by way of forward-looking terminology equivalent to "count on," "believe," "proceed," "may," "estimate," "are expecting," "intend," "may additionally," "might," "plan," "competencies," "predict," "may still" or "will" or other identical terminology. we now have based these forward-searching statements on our existing expectations, assumptions, estimates and projections. while we consider these expectations, assumptions, estimates and projections are low in cost, such ahead looking statements are only predictions and contain normal and unknown risks and uncertainties, a lot of which are past our control. These and other crucial components can cause our genuine consequences, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied with the aid of these ahead-looking statements. For a listing and description of such risks and uncertainties, please consult with Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to replace or revise any ahead-looking statements, even if because of new assistance, future movements or otherwise.

    follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya related blog.


    Verint Witness Actionable options’ body of workers Optimization utility gains certified reputation with Avaya air of mystery | killexams.com Real Questions and Pass4sure dumps

    MELVILLE, N.Y.--(enterprise WIRE)--Verint®methods Inc. today announced that its have an effect on 360® body of workers Optimization answer has acquired licensed fame with key contact center solutions from Avaya, a number one world issuer of business communications applications, methods and services. The solution was correctly demonstrated by means of Avaya in September 2009 for compatibility with Avaya charisma™ verbal exchange manager 5.2, an extensible IP telephony platform for organisations. It has additionally been confirmed with the superior telephony APIs, protocols and internet capabilities of Avaya air of secrecy utility Enablement services 4.2, which offers access to the potent call processing, media and administrative points obtainable in Avaya air of secrecy verbal exchange supervisor.

    have an effect on 360, from Verint® Witness Actionable solutions®, is a unified suite constructed from personnel optimization solutions that include high-quality monitoring and phone recording, team of workers administration, analytics, performance management, eLearning and training. Designed to assist these days’s customer-centric companies meet and exceed their sales, carrier and operations dreams—from the contact middle, to branch and far flung places of work, to back-workplace operations departments—have an effect on 360 helps uncover company developments, discover the foundation reason for employee and consumer behavior, and vigor the appropriate decisions to support make sure service excellence and achieve continual performance development throughout all points of customer care operations.

    “Avaya’s shut working relationship with Verint has afforded each businesses new efficiencies throughout the certification checking out of Avaya aura products with impact 360,” says Chris McGugan, vp, products and marketing, Avaya Contact core options. “The outcomes is a high degree of integration and robust synergies between the product strains.”

    “we are comfortable to have accomplished Avaya aura certification trying out. through our deep integration, Avaya charisma clients can take full talents of have an effect on 360 personnel Optimization to provide unified functions on Avaya’s unified communications platform,” adds John Bourne, senior vice chairman, global channels and alliances, Verint Witness Actionable options.

    Verint Witness Actionable solutions is a member of the Avaya DevConnect application, an initiative to advance, market and promote resourceful third-celebration items that interoperate with Avaya expertise and prolong the price of a company’s funding in its community. As a platinum member of the program, Verint is eligible to post products for compatibility trying out by way of the Avaya answer Interoperability and examine Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive examine plan for every utility to determine even if it's Avaya compliant. Doing so ensures corporations can confidently add top-rated-in-classification capabilities to their community without needing to replace their existing infrastructure—speeding deployment of new purposes and reducing each network complexity and implementation prices.

    About Verint Witness Actionable solutions

    Verint® Witness Actionable options® is the chief in analytics-pushed team of workers optimization utility and features. Its solutions are designed to help businesses trap client intelligence, uncover business developments, discover the foundation reason behind employee and consumer habits, and optimize the customer experience. From contact facilities to far flung workplace, department and again-workplace operations, its award-winning, subsequent-generation have an impact on 360® team of workers Optimization suite is the industry’s most unified solution set—that includes excellent monitoring and recording, staff management, speech and statistics analytics, customer remarks surveys, efficiency administration, eLearning and coaching. have an effect on 360 helps increase the complete client provider beginning community, powering the appropriate choices to support be certain provider excellence and radically change corporations into client-centric firms.

    About Verint methods Inc.

    Verint® methods Inc. is a world chief in Actionable Intelligence® options and cost-added functions. Our options allow groups of all sizes to make well timed and constructive decisions to enrich enterprise efficiency and make the world a safer area. more than 10,000 organizations in over a hundred and fifty international locations—including over 80 % of the Fortune one hundred—use Verint options to trap, distill, and analyze complicated and underused suggestions sources, such as voice, video, and unstructured text. Headquartered in Melville, long island, we support our customers worldwide without delay and with an extensive network of selling and support partners. seek advice from us at our site www.verint.com.

    About Avaya

    Avaya is a world chief in enterprise communications programs. The company provides unified communications, contact centers and connected functions at once and thru its channel companions to leading organizations and companies world wide. firms of all sizes depend upon Avaya for state-of-the-paintings communications that enhance efficiency, collaboration, customer carrier and competitiveness. For more assistance, please discuss with www.avaya.com.

    This press liberate carries "forward-looking statements" within the which means of the inner most Securities Litigation Reform Act of 1995, together with statements regarding expectations, predictions, views, opportunities, plans, options, beliefs, and statements of an identical effect relating to Verint programs Inc. These forward-looking statements don't seem to be ensures of future efficiency and they are based on administration's expectations that contain a number of hazards and uncertainties, any of which might trigger specific results to differ materially from these expressed in or implied via the forward-searching statements. For a detailed dialogue of those possibility factors, see the company's existing record on form eight-k filed with the Securities and alternate commission on September 10, 2007, as supplemented through our current reports on kind 8-k filed on November 5, 2007, January sixteen, 2008, and April 9, 2008 and the form NT-10Q filed on December 10, 2009. The ahead-looking statements contained in this press free up are made as of the date of this press liberate and, except as required by way of legislations, the business assumes no duty to update or revise them or to provide the reason why precise outcomes might also vary.

    VERINT, the VERINT brand, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE options, megastar-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, extremely, AUDIOLOG, WITNESS, the WITNESS emblem, influence 360, the affect 360 brand, enhance everything, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN software, BLUE PUMPKIN, the BLUE PUMPKIN brand, EXAMETRIC and the EXAMETRIC emblem, CLICK2STAFF, STAFFSMART, AMAE application and the AMAE logo are emblems and registered trademarks of Verint systems Inc. different trademarks outlined are the property of their respective homeowners.


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    Avaya Shares Strategic Vision for Transformative Collaboration at IAUG | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Jun 4, 2013) -  

  • Avaya outlines strategy for accelerating development and integration of next-generation unified communications and contact center applications
  • Previews Avaya Aura Collaboration Environment, a single integrated application platform for speedy, simple development and deployment of collaboration applications 
  • New, open collaboration foundation will break down proprietary silos and provide common ground for diverse applications, infrastructure
  • Avaya today outlined its strategic vision for transformative collaboration at the International Avaya User's Group (IAUG) Converge 2013 event, the primary resource for education, networking and advocacy for Avaya's global customer community. In his keynote address at IAUG, Avaya president and CEO Kevin Kennedy shared the company's plans for a new, open environment to foster the rapid development and integration of next-generation collaboration applications that connect the right people, to the right information, using the right context -- to improve business results.

    Avaya's vision addresses the challenges businesses have faced in creating solutions for computer-telephony integration, communications-enabled business processes and other advanced, integrated collaboration solutions. With few exceptions, proprietary solutions, fragmented development tools, and increased complexity have hindered the industry from fulfilling the full promise of advanced collaboration.

    To break down silos and accelerate innovation, the Avaya Aura® Collaboration Environment will provide businesses with a single integrated application platform that works across any device or system, and enables enterprises and developers to build and deploy applications. This will help those without prior communications application development skills to combine unified communications (UC) and contact center (CC) resources with mobile, social and cloud-based applications. Customers and partners will be able to build applications in days instead of months, and "snap in" applications once for many uses, reducing labor and costs. The Avaya Aura Collaboration Environment is scheduled for general availability later this year.

    Enhanced communications processes will result from the Avaya Aura Collaboration Environment, including solutions that can sense events, automatically initiate collaboration, and coordinate people and information for quick resolution. An Avaya DevConnect partner in the education market that is participating in a Developer Preview used Avaya Aura Collaboration Environment to create an application that helps improve student retention. It helps keep students on track for graduation by monitoring student progress, informing counselors via email if problems arise, and activating a click-to-call or video conferencing session with the student to address an issue.

    Executive Quotes: "Avaya Aura Collaboration Environment will become the centerpiece of Eutech's smart workplace platform. It will help us to accelerate the development of fully-automated management solutions for multi-tenant facilities -- such as airports, malls and hospitals -- where innovation and speed is essential. Avaya's vision and expertise in open, transformative collaboration will help us excel in developing game-changing cloud-based solutions."--Dr. Hari Gunsingham, Chief Executive Officer, Eutech (Avaya DevConnect partner) Eutech is a pioneer in the design and implementation of Smart Workplace & Intelligent Building solutions.

    "Avaya's vision for the collaboration market will open up new possibilities in UC and Contact Center markets. Avaya Aura Collaboration Environment enables partners like Esna to accelerate our rapid pace of development, reduce complexity and simplify the deployment of our solutions. We look forward to helping drive the next generation of innovative collaboration capabilities with Avaya's open application platform."-- Davide Petramala, Executive Vice President, Esna Technologies (Avaya DevConnect partner)

    "Companies are seeking more value from their collaboration technologies, but have low tolerance for the complexities involved with developing next-generation solutions. To drive transformational collaboration across organizations, a simple, open communications applications platform that fosters innovative development is required. Avaya Aura Collaboration Environment will deliver this, providing all of the UC and CC resources needed to build a bridge between enterprise communications and a new generation of social, mobile and cloud applications for businesses."--Gary E. Barnett, Senior VP and General Manager, Collaboration Division, Avaya

    "The convergence of social, mobile and cloud technologies is accelerating. This is enabling mobile workers to have richer collaboration and closer connections to information -- wherever they go. It's also moving customer service out of the contact center and into the enterprise itself, where departments must coordinate to deliver customer experiences that exceed expectations. Avaya Aura Collaboration Environment offers the promise of enabling agile application development by IT professionals -- and business decision makers as well." --Sheila McGee-Smith, Analyst, McGee-Smith Analytics, L.L.C.

    Story Continues

    Additional Information: When Avaya Aura Collaboration Environment is generally available, developers will be able to obtain materials, software development support and other resources through the Avaya DevConnect Program. It will be supported on Avaya Aura 6.2. For more details, including application development information, contact DevConnect@Avaya.com.

    Tags: Avaya, unified communications, UC, contact center, Avaya Aura, Avaya Aura Collaboration Environment, Devconnect

    About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, and LinkedIn. 


    Westcon gives customers endpoint options with new Avaya J-Series phones | killexams.com real questions and Pass4sure dumps

    Oct. 4, 2018, 11:26 a.m.

    Westcon gives customers endpoint options with new Avaya J-Series phones

    Westcon, leading value-added distributor, has added the latest range of Avaya IP endpoints, the J100 Series of IP phones to its expanding portfolio, providing resellers access to a series of powerful handsets that streamline the communication experience and offer innovative features in an ergonomic design.

    The J100 Series of IP phones offer the user ease of use with seamless integration into an existing technology environment. Available with both SIP and IP support, this series is also known as the Essential Experience series and is designed to deliver reliable voice communications in the modern workplace. Each phone in the series comes with an immersive user interface, complete with access to a full month calendar view, contact groups, and button personalisation

     “While some might feel that desk phone usage is in decline, according to a recent IDC survey the contrary is true as 57 percent of respondents believe desk phone usage will only increase; while a mere 15 percent feel it will decrease,” states Mandre Stander, Avaya Product Manager at Westcon. “Locally we have evidenced this to be the case, as there is continued demand for improved functionality within the desktop phones.

     “The Avaya J100 Series supports multi-media communications which ultimately improves the desktop experience of the end user. Furthermore, the series boasts Bluetooth and Wi-Fi connectivity, making it ideal for the user with always-on requirements.”

    Available in the J129, J139, J169 and J179, administrators can remotely monitor phones through a web browser, as well as perform a host of additional functions which previously required physical access to the phones.

  • J129 IP Phone – This entry-level phone enables all essential call-handling features in a cost-effective, affordable, yet highly functional SIP phone. It is ideally suited to environments where a public or walk-up phone is needed, such as lobbies, hotels, meeting rooms or retail outlet.
  • J139 IP Phone – Designed for users who make a lower volume of calls, this phone comes with a minimal feature set which can be evidenced in its low price. It can be used in areas such as cubicles, visitor offices and even classrooms.
  • J169 IP Phone – This everyday phone is intended for professionals, knowledge workers, salespeople and call centres, it provides a full range of telephony features.
  • J179 IP Phone – Also designed for users who require a device for everyday voice communications, this phone boasts a full range of telephony, productivity, and collaboration features, and also works with the optional J100 Wireless Module for Wi-Fi connectivity and/or Bluetooth headsets.
  • Additional features that can be found in the range support a modern desktop experience as each phone comes coupled with an immersive user interface; are easy to manage, monitor and upgrade from a simple browser interface; have an ergonomic look and feel with weighted handsets and a new design; they also support simple migration, where a user can migrate from H.323 to SIP in their own time. In addition, the J-Series is completely integrated with Avaya Aura, Broadsoft, Zang Office, and IP Office.

    The phones are available to Westcon resellers with immediate effect.


    Avaya Launches New SIP-Based Integration Architecture, Intelligent Routing Solutions | killexams.com real questions and Pass4sure dumps

    March 30, 2009

    By Brendan B. Read, Senior Contributing Editor

    If there has been any doubt that the open-standards Session Initiation Protocol (News - Alert) (SIP)-based IP is the new standard in contact center solutions, then two major product releases from Avaya that enhance performance and routing and which can generate cost savings should dispel it. The Avaya (News - Alert) Aura, which utilizes SIP, is a software architecture that easily integrates multichannel communications across multiple locations and other suppliers’ solutions. The Avaya Intelligent Customer Routing is an application that transfers customers and their essential information to the right agent or expert using the quickest and most efficient route possible.

    Both the Avaya Aura and the Avaya Intelligent Customer Routing tap into Avaya’s Avaya new Strategic Communications Consulting practice. It helps enterprises develop their communications using the most advanced expertise, tools and capabilities. It solves business issues by maximizing technologies, such as unified SIP-based architectures.

    The Avaya Aura

    The Avaya Aura consists of the SIP-based Avaya Aura Session Manager, which orchestrates a wide array of communication applications and systems by decoupling applications from the networks. With it services can be deployed to users based on what features they need rather than where they work or the capabilities of the system to which they are connected.

    The Avaya Aura also includes unified communications (UC) capabilities. Avaya’s Communication Manager becomes a business feature server. There is enhanced presence functionality, expanding the ability to federate presence from multiple sources and vendors for a more accurate view of an employee or workgroup availability.

    For companies with branch locations, Avaya Aura Branch Edition provides the capabilities of Avaya Aura as a SIP-based replacement for key systems in small locations. This feature enables companies to go from standalone stores and branches (or small contact centers) to a full, SIP-connected enterprise.

    In turn, Avaya Aura delivers several key productivity benefits. It provides the ability to create new applications and quickly extend them to workers anywhere. It can map applications to individual employee profiles, making the appropriate features globally available regardless of the location, system or device to which employees are connected. 

    Avaya Aura also confers cost savings through centrally managed, enterprise-wide dial plans and on-net calling, global least cost routing, PSTN access from the most cost-effective location. It also eliminates local application servers and optimizes software licensing across the full breadth of the enterprise, rather than for a single location.

    “With Avaya Aura, organizations can achieve rapid returns on their business communications investment, while simplifying the development and deployment of applications that improve operational performance,” says Kevin Kennedy (News - Alert), president and CEO, Avaya. “With this new architecture, for the first time, the way we communicate is defined by the applications and the user, not the network.” 

    The Avaya Intelligent Customer Routing

    Avaya Intelligent Customer Routing delivers customers and their essential information to the right agent or expert using the quickest and most efficient route possible. It also permits customers to use low-cost speech self service to provide key information such as account numbers and transaction histories and get connected to the best available resource anywhere in a business. 

    The Intelligent Customer Routing is the first solution enabled by the SIP-based Avaya Aura architecture. With SIP, businesses can more easily route communications to global locations using multi-vendor systems. This allows contact centers to maximize agents and expert utilization regardless of which vendor’s equipment they are on or where they are located.

    With the Intelligent Customer Routing customers’ calls can travel further, faster, and with key information intact, leading to shorter queues and faster yet more satisfying interactions by eliminating repetition of what customers had told the speech apps. The solution can even offer to call back customers if a hold time is deemed excessive. It can also deliver messages during self service that are personalized for a customer’s profile. For instance, if a caller is identified as a user of frequent flyer miles, she can get information based on prior travel or upcoming trips.

    These self service capabilities can be delivered visually through the use of video-based menus and content – accessible via a 3G mobile device, kiosk or computer – that enables customers to see their options. This includes the ability for calling customers to view instructional videos or advertisements tailored to their profile while they wait for an agent. For example, cable TV customers can view coming attractions, entertainment news or ‘how to’ videos that match recent purchases.

    These features are being delivered by another new Avaya solution, Avaya Voice Portal 5.0. Its capabilities include integrated video and voice support; itis one of the first self service solutions to support the standards-based Synchronized Multimedia Integration Language (SMIL). SMIL provides open standards support for system integrators and companies, so they can implement advanced customer experiences using dynamic video content. It can support up to 5,000 concurrent sessions, or voice calls per Voice Portal system, increased from 2,000 sessions. Further, the solution can cluster self service systems for tens of thousands of sessions.

    Avaya Voice Portal 5.0 also has new measurement tools. Organizations can now provide certain people or divisions with just the data they need to determine the effectiveness of a self service program. This does away with the ‘all or nothing’ approach to sharing information, allowing IT supervisors to provide tailored views for certain business users, while helping it maintain control and confidentiality over information.

     “Companies want to get the benefit of enhancing customer service, while improving their return on investments,” says Mary Wardley, program vice president, CRM and enterprise applications, IDC (News - Alert). “Avaya’s new architecture and contact center solution achieves this by tapping the potential of SIP and Web applications in a way that continues to prioritize cost-efficiency and reliability.”

    “Customers today have very sophisticated demands, having grown comfortable with instant information, social networks and other avenues of intelligent communications,” says Bob Lyons, general manager and vice president of Avaya’s contact center division. “Avaya Intelligent Customer Routing is designed for this new generation of savvy customers, giving businesses the tools they need to deliver faster, more flexible and more dynamic customer service, while reducing the total cost to serve in the process.”

    Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

    Edited by Stefania Viscusi

    (source: http://callcenterinfo.tmcnet.com/analysis/articles/53186-avaya-launches-new-sip-based-integration-architecture-intelligent.htm)



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